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info@drstelecom.com

865-583-1153

The DR Solutions Difference

Transparent and Forthright Communications

Our technical expertise, vendor partnerships and operations team give our customers best in class support.

A single partnership to handle order processing and post-sales support to achieve the best user experience. We're the powerhouse behind you to source, install and provision best of breed technologies that help you grow. Our partnerships allow for the largest and best pre and post sales operations available to you at no additional cost.

We take care of everything while you focus on growth.

 

Our Process:

 

  • STEP #1:  DISCOVERY
    • Discuss business strategy, operational dependencies, success indicators and desired outcomes
    • Outline business needs and concerns (capex, productivity, overhead resources, etc.)
  • STEP #2:  ASSESSMENT & DESIGN
    • Engage Solution Engineers to determine best-suited services and assist with project scoping and solution design
    • Assess carrier options and pricing with dedicated telco and cable teams
    • Negotiate pricing and/or requests specialized for pricing
  • STEP #3:  CONTRACT CREATION, PROVISION & PROJECT MANAGEMENT
    • Contract creation and order submission
    • Order tracking and follow-ups
    • Manage provisioning
    • Handle order escalations
    • Project management (software and dedicated resource)
    • Risk mitigation
    • Ensure install is timely, accurate and fulfills on promises
    • Oversee milestones
  • STEP #4:  LIFE CYCLE MANAGEMENT
    • Post install support
    • Assist or manage with trouble resolution
    • Account profile creation & quarterly account reviews.

Enjoy new services, reallocate resources to underserved needs, build on efficiencies and save money. 

We've got your back.

Resources to Propel Business to the Next Level

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