Resources

Best-in-Class Operations and Support

A 60+ person sales support department: pre and post-sales support specialists (dedicated telco, network and cableco specialists)
Certified project managers ensure implementation is smooth and on schedule
Ticket-level management of quotes, design, contracts and orders
Solution Engineers available for project scoping and solution design
Quotes and orders are tracked and visible through enterprise CRM system
Clear and proactive communication for deployment of service, carrier-agreed-upon and internal SLAs, and escalation turnaround timing
Key performance indicators to help triage opportunities and hold employees and carriers accountable for timely request turnaround

DR Solutions' Leadership sits on top master agent's & provider's advisory boards
C-Suite relationships enable executive-level escalations and deal oversight
Strategic alignment with the 4 largest carriers due to revenue, historic success and operational efficiency
Consistent vetting and portfolio additions of international and cloud vendors
Agnostic carrier recommendations based on historic performance and insight into processes/ability to deliver