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Best-in-Class Operations and Support

  • A 60+ person sales support department: pre and post-sales support specialists (dedicated telco, network and cableco specialists)
  • Certified project managers ensure implementation is smooth and on schedule
  • Ticket-level management of quotes, design, contracts and orders
  • Solution Engineers available for project scoping and solution design
  • Quotes and orders are tracked and visible through enterprise CRM system
  • Clear and proactive communication for deployment of service, carrier-agreed-upon and internal SLAs, and escalation turnaround timing
  • Key performance indicators to help triage opportunities and hold employees and carriers accountable for timely request turnaround
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Industry-Leading Providers

  • DR Solutions' Leadership sits on top master agent's & provider's advisory boards
  • C-Suite relationships enable executive-level escalations and deal oversight
  • Strategic alignment with the 4 largest carriers due to revenue, historic success and operational efficiency
  • Consistent vetting and portfolio additions of international and cloud vendors
  • Agnostic carrier recommendations based on historic performance and insight into processes/ability to deliver

SUPPORTING YOUR DIGITAL TRANSFORMATION JOURNEY

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