Resources
Best-in-Class Operations and Support
- A 60+ person sales support department: pre and post-sales support specialists (dedicated telco, network and cableco specialists)
- Certified project managers ensure implementation is smooth and on schedule
- Ticket-level management of quotes, design, contracts and orders
- Solution Engineers available for project scoping and solution design
- Quotes and orders are tracked and visible through enterprise CRM system
- Clear and proactive communication for deployment of service, carrier-agreed-upon and internal SLAs, and escalation turnaround timing
- Key performance indicators to help triage opportunities and hold employees and carriers accountable for timely request turnaround
Industry-Leading Providers
- DR Solutions' Leadership sits on top master agent's & provider's advisory boards
- C-Suite relationships enable executive-level escalations and deal oversight
- Strategic alignment with the 4 largest carriers due to revenue, historic success and operational efficiency
- Consistent vetting and portfolio additions of international and cloud vendors
- Agnostic carrier recommendations based on historic performance and insight into processes/ability to deliver
SUPPORTING YOUR DIGITAL TRANSFORMATION JOURNEY
